I had water damage (fungus and spores invaded the walls of my home making it not livable)cause by an upper unit in my property and took me more than 4 months to get it livable, understanding that it will take me longer to go back on my property I determine to cancel all my services except the phone line (which is not land line and pay $10 extra on my alarm system for that reason) as nobody was living there I felt more secure living my alarm service. Life it self has forsakable things happen which can’t be prevented to the minute. I was a TWC auto pay customer before it became spectrum and never had issues with the service, signal or payment. Just like some of the other reviewers, DO NOT GET THiS SERVICE. Being honest and fair is all that will work. Changing your name won’t help your service. I’ve spent over an hour on this when it should have been taken care of nearly a month ago. He took off the charges and canceled the service. He apologized and FINALLY did what I asked. I reminded him of the day I started the service and today’s date. He said that the call was not completed so whoever I spoke to then just didn’t do their job.įunny thing about that – I waited on the line after she said goodbye for maybe 2 minutes so I could do the survey but no survey so I hung up. He was trying to sell me! He tried to say that since I had the service longer than 30 days that I had to pay for it – remember, I canceled it nearly a month ago.
#Funny cartoon video fire department promotion douche itis upgrade#
He tried to upgrade my service and charge me more money. I SCREAMED at him to STOP and he STILL WOULDN’T. He insisted on reviewing my “options” FIVE TIMES!!! Chuckling here and there… GRRRR!!!!!!!!!! All I wanted to do was cancel the service someone didn’t cancel when I called nearly a month ago and was being charged TWICE for. I called back and got jerked around by Eric for another 20 minutes. She said she’d take care of things and put me on hold for 10 minutes and then the call was dropped. I called another number I have for Charter and got jerked around by Brianna in the Cancellation department. I answered no to everything and then was asked if I wanted to register for a cruise. The questions demanded answers to continue. I wanted to speak to someone about my bill. I called it and was asked several survey questions about vacationing in Florida. They list a phone number to call if you have questions about your bill. OMG! DON’T get this “service!” Their customer service is abusive.
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